kungph Privacy Policy

kungph is an online casino and sports betting platform accessible at kungph.net, operating under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, kungph acts as the personal information controller in respect of all personal data collected from users of the platform.

As the personal information controller, kungph is responsible for determining the purposes and means of processing your personal data. Where data processing is carried out on our behalf by third-party service providers — such as payment processors, KYC verification partners, and game content suppliers — those parties act as personal information processors and are bound by data processing agreements that require them to handle your information in accordance with this policy and applicable Philippine law.

Our designated Data Protection Officer (DPO) can be reached via the contact details provided in Section 13 of this policy. The DPO is responsible for overseeing compliance with this policy and with the Data Privacy Act of 2012 across all kungph operations.

kungph collects personal information from you through several channels: directly from you during registration and account operation, automatically through your use of the platform, and from third parties such as KYC verification providers and payment processors. The categories of personal information we collect include:

kungph uses the personal information we collect for the following specific purposes:

• Account Registration and Management: To create, verify, and maintain your kungph player account, including authentication of your kungph Login credentials and management of your account settings and preferences.
• Identity Verification (KYC): To verify your identity, confirm your age (21+ requirement), and validate your payment methods in compliance with PAGCOR regulatory requirements and applicable anti-money laundering (AML) obligations under Republic Act No. 9160, the Anti-Money Laundering Act of 2001.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, including reconciliation of transactions and management of your PHP balance.
• Platform Operation and Game Delivery: To deliver the games, betting markets, and other services available on the kungph platform, including personalisation of your gaming experience based on your activity history and preferences.
• Customer Support: To respond to your enquiries, resolve complaints, manage disputes, and provide technical assistance via live chat and email.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeovers, and other prohibited conduct on the platform.
• Regulatory Compliance: To comply with PAGCOR reporting obligations, NPC requirements, court orders, and any other legal or regulatory obligations applicable to kungph's operations.
• Responsible Gaming: To monitor gaming behaviour patterns for signs of problem gambling, to administer responsible gaming limits and self-exclusion requests, and to fulfil our duty of care obligations to players.
• Marketing and Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive marketing communications. You may withdraw marketing consent at any time via your account settings.
• Service Improvement: To analyse platform usage patterns, game performance data, and customer feedback for the purpose of improving the quality, reliability, and range of services we offer.

Under the Data Privacy Act of 2012, kungph relies on the following legal bases to process your personal information:

• Contractual Necessity: Processing required to perform the contract between you and kungph — specifically, the Terms & Conditions you accepted upon registration. This covers account creation, game delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR regulatory requirements, AML obligations, KYC mandates, and tax reporting requirements.
• Legitimate Interest: Processing carried out in pursuit of kungph's legitimate business interests, including fraud prevention, platform security, abuse detection, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent. This applies primarily to marketing communications and to the collection of any sensitive personal information not covered by the above bases. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

kungph does not sell, rent, or trade your personal information to any third party. We share your personal data only in the following limited circumstances:

• Payment Processors: GCash (GXI), PayMaya (PayMongo/Voyager Innovations), BPI, BDO, and Metrobank receive the transaction data necessary to process your deposits and withdrawals. These entities are governed by their own privacy policies and by applicable Bangko Sentral ng Pilipinas (BSP) regulations.
• KYC and Identity Verification Partners: Third-party identity verification providers receive the documents and information you submit during the KYC process for the purpose of identity confirmation and AML screening. These providers are bound by strict data processing agreements.
• Game Content Providers: Game studios and live casino operators whose content is hosted on the kungph platform may receive anonymous session data for game integrity and performance monitoring purposes. These providers do not receive your personally identifiable information.
• PAGCOR and Regulatory Authorities: kungph provides player data to PAGCOR and other competent authorities where required by law, including in the context of regulatory audits, AML reporting, and licensing compliance reviews.
• Law Enforcement: kungph will disclose personal data to law enforcement agencies, courts, or other government authorities where required to do so by a valid legal process, court order, or statutory obligation under Philippine law.
• Professional Advisors: Legal counsel, auditors, and compliance consultants may access personal data on a confidential basis where necessary to provide professional services to kungph.

In all cases where personal data is shared with third parties, kungph ensures that appropriate data protection safeguards are in place through contractual provisions that require the recipient to treat your data in accordance with this Privacy Policy and applicable law.

The kungph platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure gaming experience. Cookies are small text files stored on your device when you visit the platform. They allow us to recognise your browser, maintain your session, remember your preferences, and analyse how the platform is used.

The categories of cookies used on the kungph platform are as follows:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, authentication, and security functions. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Store your preferences such as preferred language, game layout settings, and responsible gaming limit configurations to improve your experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the platform, which pages and games are most visited, and where technical errors occur. This data is used solely to improve platform performance.
• Security Cookies: Detect fraudulent activity, identify unusual login patterns, and support our bot-detection mechanisms to protect the integrity of the platform and your account.

kungph does not use third-party advertising cookies or tracking pixels for behavioural advertising purposes. We do not share cookie-derived data with advertising networks or social media platforms.

kungph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply to the main categories of data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and research purposes.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to the personal information kungph holds about you. These rights can be exercised at any time by contacting the kungph Data Protection Officer using the details provided in Section 13.

kungph will respond to all verified data rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days with prior notice. We may ask you to verify your identity before processing a data rights request to prevent unauthorised access to account information.

kungph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes the following controls:

• Encryption in Transit: All data transmitted between your device and the kungph platform is encrypted using Transport Layer Security (TLS) 1.3. We enforce HTTPS across all platform pages and reject unencrypted connections.
• Encryption at Rest: Sensitive personal data stored on kungph servers — including identity documents, financial account details, and authentication credentials — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within kungph is governed by a strict role-based access control (RBAC) policy. Staff members are granted access only to the categories of data necessary for their specific job functions. All access events are logged and regularly audited.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA) to provide an additional layer of security beyond username and password. Internal systems used by kungph staff require 2FA as a mandatory control.
• Regular Security Assessments: The kungph platform and infrastructure undergo regular penetration testing and vulnerability assessments conducted by qualified third-party security firms. Critical findings are remediated on an expedited basis.
• Incident Response: kungph maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights, we will notify affected players and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act.

While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely secure. You play an important role in keeping your account secure by using a strong, unique password, enabling 2FA, and never sharing your kungph Login credentials with anyone.

If kungph becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately close the associated account, delete or securely destroy all personal data collected in connection with that account, and report the incident to PAGCOR in accordance with our regulatory obligations.

If you are a parent or guardian and believe that your child or a minor under your care has accessed or registered on the kungph platform, please contact the support team immediately via live chat so that the account can be closed and the relevant data purged without delay. kungph cooperates fully with PAGCOR and law enforcement in the investigation of all underage access incidents.

The kungph platform primarily stores and processes player data on infrastructure located within the Philippines. However, some of our third-party service providers — particularly game content suppliers and technical infrastructure partners — may process data in jurisdictions outside the Philippines. Where such cross-border transfers occur, kungph ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

Safeguards for cross-border transfers include contractual clauses that require recipient parties to maintain data protection standards equivalent to those required under Philippine law, as well as data processing agreements that restrict the use of transferred data to the specific purposes for which it was shared. kungph does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate contractual protections.

If you have questions about specific cross-border transfers involving your personal data, you may contact the kungph Data Protection Officer using the details provided in Section 13 below.

kungph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulation, or improvements to our platform and services. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the platform and, where we hold your email address and you have not opted out of operational communications, by sending you an email notification at least fourteen (14) days before the changes take effect.

The effective date at the top of this Privacy Policy indicates when the current version was last updated. We encourage you to review this policy periodically to stay informed about how kungph protects your personal information. Your continued use of the platform after the effective date of any updated version of this policy constitutes your acknowledgment and acceptance of the changes, to the extent permitted by applicable law.

Previous versions of the Privacy Policy are archived and available upon request to the kungph Data Protection Officer. If any change reduces your privacy rights or introduces new processing activities that require your consent, we will seek that consent before the new processing commences.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way kungph handles your personal data, you may contact our Data Protection Officer using the following details:

When submitting a data rights request or privacy complaint, please include your registered account username or email address, a clear description of your request or concern, and a copy of a valid government-issued ID to allow us to verify your identity before processing the request. This verification step is required to protect your account from unauthorised data access requests.

For complaints that remain unresolved after engaging with the kungph Data Protection Officer, you retain the right to escalate your complaint to the National Privacy Commission of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.